Credit Manager at NFT Consult

Basic Function:

The Credit Manager is accountable for the entire credit process within Kenya.

This includes: the consistent application of proper registration of enrolment, sales and a credit policy, periodic credit reviews of existing customers, the assessment of the creditworthiness of potential customers and proper management of our client’s credit portfolio.

All with the goal of optimizing the mix of company sales and bad debt losses

Credit Manager Job Responsibilities

Credit management and control:

• Assure that credit is only extended within the risk profile of the organization
• Implement and maintain systems and data that give real time and accurate information on outstanding credit per farmer, farmer group, sub region and region
• Implement and maintain systems and data that give real time and accurate information of goods and services ordered, delivered and paid by farmer, farmer group, sub region and region
• Follow up on any major risk: assure pro-active follow up of outstanding credit
• Support management decision on delivering depending on repayment status/history
• Signal and investigate any fraud within the organization and report to the regional management team directly and assure proper follow up.

Management:

• Set portfolio Key Performance Indicators’.
• Maintain a department organizational structure sufficient to meet all goals and objectives.
• Properly motivate the credit (data entry) and collections (CSO) staff.
• Measure department performance with appropriate metrics.
• Provide for ongoing training of the credit staff.
• Manage relations with collection agents through updating the collection agents (STL’s and CSO’s) on the status and quality of their performance and supplying them with actionable insights.
• Manage relations with the sales department.
• Create reports for management, farmer groups, CSO’s, etc.
• Responsible for safeguarding the company’s data by properly managing user rights and access to and export of our data.
• Assure ongoing, validated and meaningful reports for local and regional management to make key decisions.

Credit Operations:

• Assure proper record keeping at all levels of the organization.
• Maintain the corporate credit policy.
• Recommend changes in the credit policy to senior management.
• Create a credit scoring model for customers.
• Manage customer credit files.
• Monitor the credit granting and updating process.
• Accept or reject the staff’s credit recommendations.
• Monitor periodic credit reviews.
• Manage the application of late fees.

Accounting:

• Responsible for an up-to-date credit portfolio with daily reports to management.
• Prepare portfolio details for accounting department (transactions into QuickBooks).
• Make sure that the accounting within Musoni is accurate, complete and on time.
• Carry out regular reconciliations between Musoni, QuickBooks and M-Pesa (Paybill) accounts.
• Carry out regular portfolio audits and support the external auditor in assessment of the company’s loan portfolio.

Qualifications for the Credit Manager Job

• 5+ years of credit experience.
• Bachelor’s degree in finance/economics/business and experience with credit (scoring) systems preferred.
• Have a thorough knowledge of credit-related laws.
• Be willing to periodically travel to customer sites.
• Have considerable experience with customer negotiations. Hands on mentality, able to switch between data crunching and market reality.