Merchant Onboarding Support Contractor at Safaricom Kenya

Department Description

We are pleased to announce the following Job vacancy-Contractor- in the Merchant Payments Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Merchant Onboarding Manager -Merchant Payments, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.

Detailed Description

• General Administrative support for the Acquirer & Merchants
• Ensure achievement of 100% SLAs on Merchant processes
• Liaise between Safaricom, Merchants, acquirers, and regional sales teams
• Provide back-up for Merchant customer acquisition activities
• Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities
• Provide administrative support in Activating & support to recruited merchants
• Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets
• Communicate on issues of non-compliance/irregularities to Partners
• Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners
• Ensuring that Merchant in the regions achieve transaction value targets
• Facilitate attendance to walk-in customers
• Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants
• Preparing correspondence on internal and external requests
• Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested

Job Requirements

• Degree in a Business Administration related field
• Intermediate knowledge of business finance principles is essential.
• Highly results and performance oriented
• Excellent team player with good management skills.
• Excellent Negotiation/Influencing and Presentation skills

Additional Details

Demonstrated record of handling Merchants in various touch points.