Technology Capability Manager at Smollan

Job description

Minimum Requirements:

• Post graduate qualification in technology related field
• 8 -10 years’ operational experience preferably in the retail industry within a systems/analytical environment

Job purpose:

To promote and facilitate the integration of business requirements to the benefit of both the organisation and the client through Data Analysis, Project Management and Optimisation of I.T. Infrastructure and Mobile Technology Capability Internationally

Key Responsibilities and Deliverables:

• Identify/design, implement and optimise integrated technology solutions
• Review current processes and systems to understand integration of operational data and systems
• Liaise with stakeholders to define and understand integrated technology solutions requirements
• Plan, design and implement new processes and systems in line with client and business needs
• Facilitate and/or manage the implementation of processes and systems
• Develop and implement relevant SLA requirements for the region
• Facilitate alignment of Technology strategy with client/customer strategy
• Align and optimise analytics and insights reporting capabilities
• Analyse operational reporting to ensure accuracy and provide insights and trends
• Align analytics and insights reporting to client strategy
• Align analytics and insights systems and platforms
• Ensure analysis of audit reports to identify gaps and possible enhancements
• Present an analysis of data to clients and business to provide business update
• Facilitate operational excellence
• Manage relationships with key regional and local stakeholders in industry, to identify on-going and emerging needs and issues, develop initiatives, and provide advice on these matters
• Engage with operational team to facilitate and support achievement of excellence
• Maintain SLA requirements as per client needs and suppliers
• Identify strategic projects to support implementation of Technology strategy
• Effective product/service offerings and business development
• Drive implementation of all new and current Smollan technology with clients
• Identify and be aware of new innovations in the environment and design opportunities for new offerings
• Remain abreast of trends and new developments in the industry and continually benchmark practices to similar businesses
• Ensure relevance of product and service offerings
• Promote solutions through Smollan service offerings
• Present new services and solutions to enhance existing relationships
• Recommend processes to improve operation execution using technology
• Optimise new business opportunities and the use of technology for the region
• Enhance commercial model by identifying new innovations for client, better service, growing Technology structure in Clients
• Managing of emotions within a stressful environment
• Self-driven and constantly seeking opportunities to improve on current processes
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs