Product Manager at Medic Mobile

Role Description

Medic Mobile is growing! We are looking for a highly-organized Product Manager to effectively communicate product capabilities, align internal resources, and help us deliver on ambitious goals. The Product Manager will report to Medic Mobile’s Chief Operating Officer.

Position Information

Employment Status: Full-time for a minimum of 2 years

Location: Ideal locations include Nairobi, Toronto, East Coast of the US, and West Coast of the US (San Francisco)

Report to: Chief Operating Officer

Responsibilities

At a high level, the Product Manager will:

• Maintain the roadmap for Medic Mobile’s open-source software toolkit
• Work in close coordination with design, engineering, and deployment teams, helping us achieve annual, quarterly, and monthly goals
• Lead communications about product capabilities
• Work closely with teammates and stakeholders to understand the needs of users and partners and understand the landscape of complementary/competitive technologies
• Planning
• Consult with Medic staff and external stakeholders to inform and maintain the product roadmap
• Draft quarterly and monthly goals; schedule calls with product team leads to discuss and prioritize
• Inform proposals and SOWs to ensure that proposed features and timelines are aligned with roadmap and reflect accurate level of effort
• Understand the needs of users, partners, and teammates; work with Chief Design Officer and Director of Engineering to improve the process by which we receive input/feedback/feature requests from our team; manage and iterate on this process to make sure we are being responsive to the realities on the ground
• Track and hold us accountable to product deliverables and timelines in project SOWs
• Work with designers and engineering leads to understand requirements for requested features in order to prioritize and schedule them
• Actively manage the issue backlog so that we are keeping up with incoming requests and grouping them for further discussion/exploration
• Oversee timelines for product design and development cycles
• Product Design and Development
• Alongside engineers and designers, support requirements gathering for specific features or new products
• Inform the design of features at key points in design process to maintain alignment to product strategy and roadmap
• Contribute ideas and insights to product strategy
• Work with designers to support A/B and user testing
• Help ensure comprehensive issues are created for all features, e.g. they include relevant screenshots, links to mockups, and acceptance criteria to guide acceptance testing
• Schedule features to releases
• Respond to Github comments from devs working on issues within one working day
• Work with design team if any questions come up during development of a feature (facilitate discussion on the issue as needed)
• Learn alongside Impact team and designers as we monitor the effectiveness of features and workflows; inform iteration plans and track the resulting new requests
• Communications
• Ensure that all Medic staff and key organizational partners understand what our product is capable of today, future directions, and the process for contributing to the roadmap
• Create internal release notes to help educate our team on new features, new workflows, and how to configure them
• Lead internal product education calls
• Announce all releases internally, including highlights of key features and a link to the release notes
• Create and share product roadmap documents that help our team understand what’s coming and support partnerships discussions
• Create product briefs to communicate about product internally and externally

Qualifications

Ideal applicants will have:

• 3+ years of product management experience
• Bachelor’s degree required, advanced degree preferred
• An interest in serving marginalized communities, and a commitment to delivering health care to those that are hardest to reach
• A knowledge of, and respect for, the discipline of human-centered design
• A belief that design can be a radical act, and that awesome design can change lives
• Humility, tenacity, inclusivity, and team spirit
• An ability to pivot gracefully to respond to the needs of our partners, users, and landscape
• Experience with product management tools and software
• An adaptive and empathetic communication style
• A passion for organizing and coordinating people, process, and ideas
• An ability to describe technical details to both engineering and non-engineering audiences
• The ability and openness to travel up to 30% time, with simple accommodations, to Medic Mobile’s regional offices in Nairobi, Dakar, Kampala, and Kathmandu (and in some cases, to partner sites across Africa and Asia)
• A flexible working schedule to enable coordination among remote teammates and offices, which might include early morning or late evening hours

Other Details

• Additional locations will be considered, provided the timezone presents a reasonable overlap with teammates in those locations. Medic Mobile will not cover the costs of relocation.
• Medic Mobile offers a competitive non-profit compensation package