Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
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As the Long Tail Lead in Kenya, your mission is to drive sustainable order growth and revenue from our long tail partners, small and mid-sized businesses that form the backbone of Glovo’s marketplace. You’ll lead a team of four Account Managers focused on helping these partners succeed by optimizing their investment in Glovo Ads, strengthening account relationships, and improving retention.
You’ll also play a strategic role in building local plans that align with regional priorities, rolling out commercial initiatives, and ensuring operational excellence in how we work with this partner segment.
THE JOURNEY
Lead & Coach: Manage and support a team of four Long Tail Account Managers. Set clear performance goals, coach for growth, and ensure they have what they need to succeed.
Drive Results: Own and deliver Kenya’s Long Tail Ads revenue and partner retention targets. Guide the team to build data-backed plans for boosting ads and preventing partner churn.
Operational Excellence: Streamline ways of working for better team efficiency, reporting accuracy, and partner experience.
Local Strategy Execution: Localize and roll out regional and global Long Tail projects, whether it’s new dashboards, performance trackers, or commercial pilots.
Partner Management: When needed, step in to support with top long tail accounts or unblock challenges for your team.
Cross-Team Collaboration: Work closely with other commercial teams, ops, marketing, finance, and regional leads to align on key priorities and execution.
Culture Builder: Foster a supportive, inclusive, high-performance environment where your team can thrive.
WHAT YOU WILL BRING TO THE RIDE
3–5 years of experience in account management, growth, or commercial roles, ideally in tech, FMCG, or digital platforms.
Prior experience managing a small team, coaching individuals, and setting performance plans.
Comfortable with numbers: you’re able to analyze partner performance, spot trends, and make decisions using data.
Strong project and stakeholder management skills. You can juggle multiple workstreams while keeping a sharp eye on results.
You understand small business needs and how to balance scale with local relevance.
Gritty, proactive, and hands-on, you don’t wait for answers, you figure things out.
Fluent in English and Swahili.
Experience using tools like Salesforce, Looker, or SQL is a plus but not required.
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