Agency HR Operations Officer at Prudential Life Assurance Kenya

Principal Accountabilities

• Carry out the agency HR administrative functions i.e opening and maintaining up to date and compliant agents’ personal files.
• Manage monthly agency payroll inputs and processing, while maintaining compliance with Agency payroll policies, processes, and procedures in accordance with relevant laws and statues.
• Maintain up to date agent Masterfile and preparation of recruitment monthly reports to agency team leaders and management.
• Timely creation of new agent codes, licenses renewal and termination in line with IRA requirements
• Proper data management through proper classification of documents and storing of complete files in the system.
• Manage agent status in the system throughout their contractual journey from onboarding to exit.
• Manage internal agents’ correspondence i.e Preparation of internal letters to agents and other relevant communication as will be guided from time to time.
• Provide support required for developing the capacities of new recruits as well as existing sales force to facilitate sound performing sales teams.
• Run the brand shop and maintain proper records.
• Manage activation material used by the agency force across branches and keep record of marketing/brand materials distribution. 
• Monitor proposal forms stock levels and dispatch to branches, and coordinate restocking as required. 
• Support the HR Business partner in the recruitment process through sourcing for new manpower, BOP support and onboarding process.

Academic and Professional Qualification

• Degree in Business Administration / personnel management
• Conversant with MS office suites with excellent excel and power point skills
• Post graduate Diploma in HR/CHRP qualification

Core Competences 

• Good interpersonal communication skills
• Good negotiating skills
• Approachable, quality and detail oriented
• Highly organized and able to multitask proactively and able to take initiative
• Self-starter with a collaborative approach towards getting things done.
• Data analytics skills
• Imaginative, bold and resilient
• Learning agility and nimbleness in execution
• Good stakeholders’ management skills

Experience

• Minimum 2 years’ experience in Agency workforce management within the insurance sector 
• Previous working experience in a busy HR or agency training.
• Understanding of the regulatory and legislative framework; IRA, Kenya Employment law.