Assistant Manager at Kenindia Assurance Company Limited

Main Purpose of the Job - (Job Summary)

Responsible for  implementing the business policies and procedures to ensure business retention and customer satisfaction through enhancing client relationship as well as ensuring good service delivery to customers and preparation of accurate reports and data in line with the overall department strategy and objectives

Main Responsibilities 

• Implementing group life department strategy policies, processes and procedures in line with the overall group life business objective.
• Ensuring retention of all existing portfolio through issuing timely renewal notifications and making follow up
• Ensuring collection of all premium for renewal business and premium due from endorsements
• Accurate and timely preparation and dispatch of all internal and external reports and filing of the same
• Accurate and timely preparation of reinsurance returns including facultative & coinsurance placements as well as ensuring receivables and payables therefrom
• Generation of ideas to improve systems and processes and making follow up for implementation as well as report any anomaly
• Provide accurate and correct information, records and data as may be required at different times
• Perform and file reconciliation of all financial entries on a defined regular basis
• Plan and execute customer service meetings on a defined regular basis and create a good rapport with clients
• Ensure proper and objective communications to both internal and external customers
• Handling of documentation by ensuring proper document identification, analysis and filing
• Participate in training, talent development and career to sharpen teamwork and good interpersonal relations in order to achieve motivation and high performance
• Implementing change initiatives to achieve desired departmental objectives

2    or  3 Key Deliverables (specific to this position)

• Achieve business retention 
• Collection of all premiums due
• Execute Customer service meetings
• Reconciliation of all financial entries
• Reinsurance returns including facultative and coinsurance placements
• Preparation of accurate reports
• Generation of ideas to improve systems and processes
• Extend assistance to both Marketing and Claims functions
• Attend at least 1 relevant training in a year

Job Specifications

Academic Qualifications

• Bachelors Degree in Business related courses

Qualifications

• Diploma in ACII/AIIK/FLMI

Relevant Experience

• At least  3 years of relevant experience