Branch Manager - Online Branch at Kenya Institute of Management (KIM)

Key Responsibilities

• Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
• Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
• Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.
• Communicate customer and Online learner needs to the relevant department within the Institute.
• Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
• Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.
• Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.
• Approve imprest for the branch operations.
• Responsible for student welfare to ensure customer satisfaction and nurture their talent.
• Chair the students’ welfare committee.
• Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
• Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education.

Key Performance Indicators

• Revenue Generations
• Exams performance
• Level of Staff retention
• Number of Students Complaints and Compliments
• Quality of services
• Regulatory compliance
• Level of inquiries and conversions
• Students’ progression and retention
• Cost Management

Competencies (Technical)

• People Management skills
• Knowledge on Enterprise Resource Planning
• Knowledge on Research and Projects
• Record Keeping
• Report writing
• Marketing skills
• Public Relations
• Basic Accounting skills
• Human Resource Policies
• Computer Literacy
• Budgeting

Knowledge and Experience Required

• Bachelor of Business Administration or any related field.
• Member of KIM.
• Six years cumulative experience, 5 years in which should be in a Managerial role.