AMREF Flying Doctors is the leading provider of fixed – wing air ambulance services in Africa. We have been in the aeromedical transport industry for more than 60 years – operating from Wilson Airport in Nairobi.
Our fully owned fleet of aircraft ranging from short field Pilatus PC 12 to long-range jet aircraft including Citation Bravo and Citation XL...
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Identifying and developing a sales pipeline and aggressively marketing for new customers from the identified target sectors.
Generating revenue and profit including new business development for the company.
Identifying and acting on cross-selling opportunities.
Give competitive quotations to intermediaries and following up on the same to close sales.
Learning different aspects of the sales cycle and different techniques used for indoor sales.
Setting and achieving targeted goals and objectives for business development and sales.
Facilitating and ensuring timely collections of payments as per the company’s credit policy
Assisting to manage a portfolio of accounts to achieve long term success
Assisting to process clients orders in CRM Systems.
Ensuring timely and successful delivery of clients orders.
Discussing the upcoming renewals to avoid lapses and ensure business retention renewal is communicated three months prior to expiry date and monthly until the renewal has been completed.
Following up on renewal and premium collection from the accounts.
Identifying and actively acting on cross-selling opportunity within the existing portfolio.
Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets.
Preparing daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand.
Attending related industry events to push for brand awareness and acquire new contacts for sales lead.
Promoting AMREF Flying Doctors products and services to customers and negotiating contracts with the aim of maximizing profits.
Updating client information in Customer Relationship Management (CRM) system
Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM.
Organizing client contact lists, schedule, performing and updating contacts made in CRM
Providing excellent customer services and key account management
Ensuring all the intermediaries are kept up to date with relevant AMREF Flying Doctors products information.
Providing a channel of communication between AMREF flying doctors, intermediaries and suppliers to ensure USSD is working at all the time
Effectively communicating and listening to customers’ needs
Professionally answering calls and finding a solution to the customer
Making regular visits in order to maintain relationships with the intermediaries, prospective and current clients.
Offering excellent customer service to customers before and after sale.
Providing administrative support to the sales department i.e. assisting with filling, maisha cards printing ensuring there is stationeries etc. as per the departments needs
Attending to any other work related duties assigned in the unit.
Qualifications
Education and Experience
Bachelor’s degree in Marketing, Public Relations, Communication, Business administration or any other related course from a recognized Institution.
Proficiency in computer studies (word, excel, power point, CRM system, outlook, internet.
Good understanding of customer communication platforms i.e CRM system or other related system.
Gmail
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