Call Centre Agent at Clovers Management & Training Consultants Ltd

Our Client is looking to hire a call centre agent. A passionate and hard-working individual that has a desire to enjoy their work.

Duties and Responsibilities

• Answer customer inquiries and provide customers with account information
• Perform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and deposits
• Maintain service standards for quality customer service, turnaround time, accuracy and follow up
• Cross sell loan and deposit products and other services to new and existing customers
• Promote use of self-service functions such as online and mobile banking
• Provide input to management on workflow issues, patterns and improvements
• Create and assign cases from the CRM queues to the Contact Centre Back Office team or to CRM users in other units after hours.
• Capture all customers complaints and ensure they are timely logged in and updated in CRM

Qualifications

• Degree in any business related field
• Minimum of 1 year of proven experience as a call centre agent.
• Excellent communication, interpersonal and leadership skills.
• Self-motivated with good teamwork abilities.
• Experience in the banking industry would be an added advantage