Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations.
Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...
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We are seeking a proactive and results-driven Call Centre Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls — managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.
Job Description
Key Roles and Responsibilities:
Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
Follow up on leads and customer inquiries to close sales opportunities.
Engage repeat customers to facilitate re-orders and maintain long-term relationships.
Record and update customer interactions, call logs, feedback, and order details in the system.
Respond promptly and professionally to customer questions, concerns, and complaints.
Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
Prepare daily and weekly call performance and sales reports.
Provide insights on customer preferences, trends, and feedback to improve service delivery
Job Requirements
Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field.
1–2 years of experience in telesales, call centre operations, or customer service, preferably in FMCG or agribusiness.
Excellent communication skills in both English and Kiswahili.
Customer-focused, confident, and persuasive with a positive attitude.
Familiarity with CRM or sales tracking tools.
Strong organizational skills and ability to work in a fast-paced, target-driven environment.
High attention to detail and a strong sense of accountability.
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