Chief Hostess at Emerge Egress Consulting

Role Objective

• Your role is to set the tone for the hotel guests’ experience by bringing welcoming guests warmly, guest flow hospitality and ensuring a pleasant interaction at the hotel clients to ensure satisfaction.

Core Duties and Responsibilities

• Greet guests with warmth, confidence, and enthusiasm, setting the tone for their visit
• Manage reservations, waiting lists, and guest flow to keep service smooth and efficient
• Escort guests to tables and ensure they are comfortable and informed about specials or promotions
• Collaborate closely with servers, bartenders, and chefs to deliver seamless service
• Handle guest inquiries and feedback with professionalism and positivity
• Maintain a polished and approachable appearance that reflects the hotel’s brand
• Keep the host stand and entrance area organized, clean, and welcoming
• Consistently offer a professional, friendly greeting and engaging service
• Ability to run shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Customer Centricity skills
• Strong communication and interpersonal skills 
• Ability to thrive in a fast-paced, high-energy environment
• Excellent organizational skills and attention to detail
• Flexibility
• Ability to work cohesively as part of a team
• Leadership skills