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  • Posted: Apr 25, 2025
    Deadline: Apr 30, 2025
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  • History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. The Institute was established in 1954 as a premier institute that provides management consultancy and capacity building services to corporate orga...
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    Client Service Assistant

    Main Responsibilities of the Job

    Managerial/Supervisory/Operational Responsibilities or Roles

    • Effectively man the front office area and ensure timely handling of all student enquiries to ensure customer satisfaction.
    • Compiles list of enquiries for forwarding to the call center for follow up and conversion of enquiries to clients.
    • Follow up of certification leads for conversion into clients to enable the branch meet its target.
    • Maintain a proper filing system and ensure security of record.
    • Handle branch correspondence like calls and mail ensure effective communication and feedback.
    • Handle all incoming and outgoing calls and keep proper records for future reference.
    • Assist the Branch Manager in planning and participate in marketing activities to increase publicity of the Institute’s products.
    • Send communication on clients for progression and registration through SMS, WhatsApp, phone calls and emails to ensure timely communication.
    • Liaise with the security guards in ensuring orderliness at the reception area.
    • Oversee timely preparation of students’ IDs and their distribution.

    Key Skills and Competencies

    • People Management
    • Knowledge in Enterprise Resource Planning (ERP)
    • Record Keeping
    • Report Writing
    • Marketing Skills
    • Public Relations
    • Basic Accounting Skills

    Knowledge and Experience Required

    • Diploma from a recognized institution
    • Two (2) years of experience

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Kenya Institute of Management (KIM) on docs.google.com to apply

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