Client Service Assistant at Kenya Institute of Management (KIM)

Main Responsibilities of the Job

Managerial/Supervisory/Operational Responsibilities or Roles

• Effectively man the front office area and ensure timely handling of all student enquiries to ensure customer satisfaction.
• Compiles list of enquiries for forwarding to the call center for follow up and conversion of enquiries to clients.
• Follow up of certification leads for conversion into clients to enable the branch meet its target.
• Maintain a proper filing system and ensure security of record.
• Handle branch correspondence like calls and mail ensure effective communication and feedback.
• Handle all incoming and outgoing calls and keep proper records for future reference.
• Assist the Branch Manager in planning and participate in marketing activities to increase publicity of the Institute’s products.
• Send communication on clients for progression and registration through SMS, WhatsApp, phone calls and emails to ensure timely communication.
• Liaise with the security guards in ensuring orderliness at the reception area.
• Oversee timely preparation of students’ IDs and their distribution.

Key Skills and Competencies

• People Management
• Knowledge in Enterprise Resource Planning (ERP)
• Record Keeping
• Report Writing
• Marketing Skills
• Public Relations
• Basic Accounting Skills

Knowledge and Experience Required

• Diploma from a recognized institution
• Two (2) years of experience