Concierge at Karen Country Club

Duties and Responsibilities

• Welcoming, checking in and checking out guests.
• Ensuring room and minibar services are offered to guests.
• Receive, place, follow up and deliver orders to the guests.
• Ensure proper luggage storage and laundry services are offered to the guests.
• Facilitating guests’ movement within the Club.
• Assisting in front office duties.
• Ensure The Residences area is always tidy.

Required Qualifications and Experience

• Certification in Hospitality Management or Business Management.
• A minimum of 2-years’ experience in a hotel/ residence set up.
• Customer service and room division experience.
• Knowledge of essential security regulations.

Personal attributes & Functional Skills

• Good communication, organizational and interpersonal skills.
• Customer service skills experience.
• Positive attitude and ability to work well in a team.
• High level of Honesty & Integrity.
• Excellent planning and time management skills.
• Ability to build and maintain relationships with both staff, clients, and members.
• A great sense of urgency in the execution of tasks.