Conversions Assistant at Moringa School

About this role

Moringa School has rolled out new courses creating an increased need for students. The Conversions Assistant will be tasked with finding and engaging with prospective students who would like to undertake the courses Moringa School has to offer.

Responsibilities

• Creating/leading recruitment initiatives and using independent judgment and analysis to evaluate student applicants.
• Managing data and information related to the details of prospective students right from the inquiry calls to the steps taken up for follow-up; granting of admissions and subsequent joining of the course.
• Accurate entry of the relevant data to track the new joiners and status regarding the completion of admission procedures.
• Overseeing signing of student contracts as per the schedule.
• Interact with prospective Moringa School students through phone calls (maybe making 40 plus calls per day) and email correspondence to ensure conversions at each admissions stage.
• Explaining Academic Programs and answering any inquiries regarding applications, enrollment, courses and financial aid to the prospective students.
• Guiding prospective students through the application process.
• Promptly answer all questions in order to ensure student satisfaction.
• Be up-to-date on what the programs offer and seek product knowledge.
• Promptly submit reports on prospective students' admission.
• Follow up on the admission process of prospective students.

Qualifications

• Experience working in sales, marketing, or call center/customer service (preferred).
• Experience in working in a data-focused environment.
• 1-year experience in an educational background is preferred.
• Excellent interpersonal communication skills to be able to handle and respond to inquiries and guide the students on the documentation and the relevant admission procedures.
• Data-driven with a persistent desire to analyze and improve performance.
• Flexibility to work in a changing schedule as per the requirement.
• Ability to work in a fast-paced, startup environment.
• Drive to excel and achieve Moringa School’s objectives.
• And much more! We expect you to be open, flexible and proactive as new initiatives come up from time to time.

Skills and Knowledge

• Ability to interact with a wide range of people, particularly young people
• Effective customer care service abilities (preferred)
• The ability to work through stringent deadlines with acute attention to detail is required. Maintains focus on priorities
• Ability to learn quickly
• Excellent interpersonal communication skills to be able to handle and respond to inquiries and guide the students on the documentation and the relevant admission procedures
• Intermediate data management skills with a persistent desire to analyze and improve performance
• Ability to liaise with others, attend meetings and report on student admission progress
• Good organizational and time management skills
• Proven success in meeting and exceeding performance goals.
• To be prepared to undertake the training requirements of the position (when need arises).

Key Competencies

• People skills
• Persuasive
• Negotiation skills
• Conflict resolution Skills
• Flexibility and adaptability