Conversions Associate at Moringa School

The Conversions Associate will be tasked with finding and engaging with prospective students who would like to undertake the new courses Moringa School has to offer.

Responsibilities

• Creating/leading recruitment initiatives and using independent judgment and analysis to evaluate student applicants
• Managing data and information related to the details of prospective students, right from the inquiry calls to the steps taken up for follow-up, granting of admissions, and subsequent joining of the course. Accurate entry of the relevant data to track the new joiners and their status regarding the completion of admission procedures.
• Interact with prospective Moringa School students through phone calls (may make 40 plus calls per day) and email correspondence to ensure conversions at each admissions stage.
• Explaining Academic Programs and answering any inquiries regarding applications, enrollment, courses, and financial aid to prospective students.
• Guiding the prospective students through the application process.
• Promptly answering all questions to ensure student satisfaction.
• Be up-to-date on what the programs offer and seek product knowledge.
• Promptly submit reports on prospective students' admission.
• Follow up on the admission process of prospective students.
• Serve as a special projects assistant - will be responsible for the execution of extra projects that fall outside the core role

Qualifications

• 2 years of experience working in sales, marketing, or call centre/customer service (preferred).
• Experience working in a data-focused environment.
• 1 year of experience in an educational background is preferred.
• Excellent interpersonal communication skills to be able to handle and respond to the inquiries and guide the students on the documentation and the relevant admission procedures.
• Data-driven with a persistent desire to analyze and improve performance.
• Flexibility to work in a changing schedule as per the requirement.
• Ability to work in a fast-paced, startup environment.
• Drive to excel and achieve Moringa School’s objectives.
• And much more! We expect you to be open, flexible, and proactive as new initiatives come up from time to time.