Credit Control Assistant at Accor

Job Description

• To support the Credit Control team in managing the company’s accounts receivable, ensuring timely collection of outstanding debts, accurate maintenance of customer accounts, and compliance with credit policies to safeguard the organisation’s cash flow.

Key Responsibilities

Accounts Receivable Management

• Assist in monitoring and following up on outstanding customer accounts in line with company credit policies.
• Prepare and send customer statements, reminders, and collection letters.
• Record and allocate customer payments to the appropriate accounts in the accounting system.

Credit Administration

• Verify credit applications and maintain up-to-date records of customer credit information.
• Assist in the preparation of credit reports and risk assessments for new and existing customers.
• Support the review of customer credit limits and report any variances to the Credit Manager.

Debt Collection

• Liaise with clients to resolve payment issues or disputes promptly and professionally.
• Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager.
• Assist in preparing monthly aged debt reports.

Reconciliation & Reporting

• Reconcile customer accounts regularly to ensure accuracy of balances.
• Assist in producing weekly and monthly collection performance reports.
• Maintain accurate filing of all correspondence and documentation relating to credit control.

Compliance & Internal Controls

• Ensure all credit control activities comply with company policies and relevant regulations.
• Work closely with the Sales and Reservations teams to prevent credit issues before they arise.
• Support the Finance team during audits by providing necessary credit documentation.

Qualifications

• Diploma/Degree in Finance, Accounting, or a related field.
• 1–2 years’ experience in credit control, accounts receivable, or finance administration (preferably in hospitality or service industry).
• Proficiency in MS Office (especially Excel) and accounting software (e.g., Opera, SAP, Sun Systems,sage).
• Knowledge of credit control principles and practices.