Customer Liason at Value8 Group

Job Description

• Customer Support & Engagement 
• Serve as the first point of contact for users and partners within the assigned product. 
• Manage inquiries, issues, and feedback professionally and promptly. 
• Guide customers through onboarding and system use. 
• Maintain a positive, solution-oriented relationship with clients.
• Product Knowledge & Feedback Management 
• Understand your assigned product’s features, use cases, and updates. 
• Collect and document client feedback and system issues. 
• Escalate complex matters to Product, Engineering, or the Head of Corporate  Relations. 
• Support in testing new product features or improvements.
• Client Relationship Maintenance 
• Build and maintain positive relationships with clients and partners. 
• Ensure follow-ups are timely and outcomes are communicated clearly. 
• Track user satisfaction and proactively identify potential issues. 
• Share testimonials or success stories with the Corporate Relations and Marketing  teams.
• Data, Reporting & Administration 
• Keep accurate records of customer interactions and feedback. 
• Submit weekly and monthly reports summarizing support activity and trends. 
• Maintain updated contact lists for clients and partners. 
• Support preparation of internal summaries and presentations.
• Culture & Team Collaboration 
• Participate in team meetings, training, and professional development. 
• Collaborate with peers across departments for issue resolution. 
• Uphold VCF’s partner-first values and communication standards. 
• Contribute to a positive, respectful, and high-performance team culture. 

Skills

• Data Analysis
• Report Writing
• IT Skills
• Excellent communication, presentation, and negotiation skills.
• Problem solving skills