Customer Service Reliever-Hospital (Nairobi) at Ital Global

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

About the Client:

A leading Kenya based healthcare private facility that continuously strives to enhance the treatment experience of all their patients. It follows the best infection control protocols to avoid any interaction in our patients.

The center is run by a well-trained and professional team. The facility ensures that all the national guidelines are followed thoroughly without compromising the quality while providing holistic care for these patients.

Job Requirements

• Bachelor\'s Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: 6 months-1 Year would be an added advantage .
• Proficient in Microsoft Office.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people oriented
• Ability to work under pressure 

Job Responsibilities.

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day to day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.