ERP Consultant - Digital Health at Living Goods

The opportunity 

mHealth is the biggest health transformation of our lifetime. All around the globe, mobile phones are making a difference between life and death. They allow families to call for medical help in emergencies, help rural pharmacists locate lifesaving drugs during stockouts, and enable health workers to track potential pandemics. In developing countries, mobile phones have also transformed community health at the grassroots level. 

We have created digital tools, fine-tuned them, and used them to equip over 9000 Community Health Workers and hundreds of supervisors to deliver high-impact, low-cost community health services. Our true value is our unique ability to connect and act as the integrator of the various essential components of a community health ecosystem together to make it functional and more importantly, performance-based, and impact-driven by leveraging digital and data to augment decision-making.

We are looking for someone who can: 

Key Responsibilities:

• Help users in resolving ERP and CRM issues.
• Project Management. Technical representation of the ERP and CRM in Steering Committee meetings. 
• Project Management. Monitoring of Schedule, Cost, Scope of business systems.
• Maintaining and updating data in the ERP and CRM system.
• Providing technical leadership for CRM, ERP, and integrated systems. 
• Creating training materials for new hires.
• Maintain vendor relations and collaboration. 
• Identifying opportunities for improving business processes and best practice. 

Deliverables

• Determining ERP needs via consultation, business process analysis, and observations.
• Identify gaps in the ERP/CRM functionality. Recommend effective solutions, design any customizations or extensions for gaps identified.
• Overseeing the planning, development and integration of ERP and CRM systems
• Managing the functionality of new ERP systems, as well as upgrades and modifications to current systems
• Documenting ERP processes and preparing deployment progress updates.
• Tracking, analyzing, and resolving issues with ERP and CRM systems.
• Taking budgetary responsibility for the systems rollout and preparing reporting packages for the steering committee
• Communicating with management on schedules, delays, and work changes for ERP projects
• Providing ERP end-user training and technical support. Planning & managing change across the organization to ensure a gradual adoption of the new system.
• Keeping informed of the latest ERP developments, upgrades, and offerings.
• Participate in competency building activities and internal trainings.

Qualifications 

• Bachelor’s degree in business administration, Computer Science, or related field.
• ERP consultant with years of industry knowledge, ERP business process and implementation capabilities that will listen to business needs and provide proper support / solution.
• Minimum 5+ years’ experience in complex ERP project implementation including experience managing ERP implementations with a strong emphasis on MS Dynamics solutions.
•  PMP certification or ERP equivalent project management certification preferred.
• Strong leadership and communication skills.
•  Ability to manage multiple projects and prioritize tasks effectively.
• Knowledge of ERP and CRM systems and implementation methodologies.
• Knowledge of project management tools and software.
• Extensive knowledge of ERP development tools, and coding languages. Experience managing cross-functional teams.
• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Ability to work independently and in a team environment.
• Ability to work under pressure and manage tight deadlines.