Finacle Support Manager at Co-operative Bank of Kenya

The role

The successful jobholder will be expected to:

• Configure the system according to business and user needs.
• Develop and conduct System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Create test environments and ensure all features are fully tested before going live.
• Address system queries and resolve issues to minimize downtime.
• Coordinate with vendors for issue resolution and maintain an updated log of system problems.
• Support fraud investigations and work with ICT teams for seamless system operations.
• Implement tariff changes and ensure system configurations align with business needs.
• Conduct regular patching, upgrades, and version control to ensure compliance with security standards.
• Guide team members and mentor them for project completion and improvement.
• Manage relationships with vendors for system support and ensure timely issue resolution.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s Degree in Computer Science or a related field.
• At least 5 years of experience supporting and using Banking Applications.
• Proven experience with Finacle CBS version 10x/11x modules.
• Finacle 10x/11x functional and technical training.
• Expertise in Unix Operating Systems (AIX, RHEL, Solaris).
• Experience with Java Application Servers (WebSphere, WebLogic, JBoss).
• Proficiency in SQL and PL/SQL scripting.
• Oracle RDBMS Administration skills.
• Knowledge of Networking and Data Communications.
• ITIL Certification and Project Management skills.
• Expertise in business requirements documentation and design thinking methodologies.
• Strong business relationship and stakeholder management skills.
• Excellent communication and influencing abilities.
• Proven ability to plan and prioritize effectively.
• Results-oriented with a focus on continuous improvement.