General Manager at CDL Human Resource

• The General Manager will oversee all aspects of the hotel’s operations, driving excellence in guest experience, operational efficiency, and profitability. The role requires a seasoned hospitality professional with proven leadership in managing 3-star or similar category hotels, preferably with experience in Indian cuisine and hospitality standards to cater to a diverse clientele.

Key Responsibilities

• Operational Leadership Direct and coordinate daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Sales & Marketing.
• Ensure smooth integration of Indian hospitality service culture within the hotel operations.Enforce compliance with hospitality regulations, licensing laws, health & safety, and brand standards.
• Guest Experience ManagementMaintain high guest satisfaction ratings by ensuring personalized, culturally sensitive service.
• Address and resolve guest feedback promptly and professionally.
• Develop and implement guest loyalty programs.
• Financial Management Prepare and manage annual budgets, forecasts, and financial reports.Monitor revenue streams, control costs, and implement strategies to maximize profitability.
• Analyze performance data and adjust business strategies as needed.
• Staff Management & TrainingRecruit, train, and lead a multicultural team with an emphasis on service excellence.Instill hospitality values reflecting Indian service traditions and etiquette.Conduct performance reviews and implement development plans.
• Sales & Marketing SupportWork with the sales team to attract corporate clients, event bookings, and tourist groups.
• Promote the hotel in both local and international markets, particularly targeting Indian and South Asian communities.
• Organize promotional events and seasonal offers to increase occupancy rates.
• Food & Beverage OversightCollaborate with the F&B team to ensure quality and authenticity in Indian cuisine offerings. Maintain high standards in menu planning, presentation, and hygiene.
• Property MaintenanceOversee regular maintenance and refurbishment to ensure the property remains in excellent condition. Implement preventive maintenance schedules.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management or related field.
• Minimum 10 years’ experience in hotel management, with at least 5 years in a senior role in the hospitality industry.
• Proven track record in delivering strong financial results and guest satisfaction.
• Previous experience in Indian hotels or restaurants will be an added advantage.
• Strong leadership, communication, and problem-solving skills.Proficiency in hotel management systems and MS Office.