Head, HR Services and Administration at Deloitte Consulting

Reporting to the Director, of Human Resources, the Head, of HR Services and Administration will be responsible for the delivery of efficient HR administration processes and services through effective leadership and management of the day-to-day operations of HR services, Records Management, Employee Relations and Welfare, and Employee Engagement / Experience. The role holder will drive automation and operational excellence of HR service delivery through the use of the Human Capital Management System (HCMS).

The ideal candidate will be experienced in all aspects of Human Resources Administration and Operations/Services. The role will suit an individual of high integrity, strong leadership, and interpersonal skills with a track record for establishing and leading highly effective and efficient HR Service functions.

Requirements

Key Responsibilities

• Optimize the capabilities of the HCMS to improve service delivery and ensure effective use of data, trend analysis and reports to inform planning and decision-making.
• Manage the HCMS and provide effective support for HCMS including driving the use of HCMS, resolving issues, recommending solutions and ensuring continuous improvement through automation.
• Evaluate departmental records management needs and develop and implement records management standards, policies, and procedures in consultation with the Bank’s Management.
• Collaborate with subject matter experts across the HR service areas (Talent and Capability Development, Resourcing and Reward Management, Medical Services) to promote data governance and stewardship and to improve overall strategic and operational performance.
• Lead and manage employee relations, and employee engagement initiatives and oversee employee welfare programs in line with the Bank’s policies and applicable laws, while adopting leading practices.
• Conduct employee engagement surveys to continuously assess employee engagement and ensure Culture Alignment in the Bank.
• Ensure delivery of seamless HR Services in the Bank’s Branches and Centres.
• Provide leadership and guidance to the team and foster a high-performance culture through engagement, coaching, and mentorship.

Role Specifications

• A Bachelor’s degree in the Humanities, Social Sciences, Human Resources Management, and Business Administration or equivalent qualification from a recognized institution.
• A Master’s degree in Strategic Human Resources Management, Organizational Development, Business Administration, or equivalent qualification from a recognized institution is an added advantage.
• CHRP Certification, Higher Diploma in HR Management, or a similar HR qualification.
• Full membership to the Institute of Human Resource Management (IHRM); or membership to other appropriate relevant professional body and in good standing.
• At least Ten (10) years of experience in HR Operations in a financial institution or organization of similar scale and/or complexity with at least fifteen (5) years in a senior leadership role.
• Proven understanding of HR Service management and operations and experience with best-in-class HR information systems.
• Experience working with big data from a people perspective and ability to effectively leverage data to present insights.
• Knowledge of relevant HR Legislation and industrial relations.• Ability to design HR policies, and implement and manage organisational change.• Demonstrable ability to lead and implement HR initiatives in an environment that is continuously evolving.