Head of Operations at Glovo

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 40 minutes.

Step up to the ambitious challenge of achieving best-in-class delivery time in some of the country’s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country’s operations into an efficient reality. 

This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners in improving their operations and user experience around delivery. 

THE JOURNEY

• Team Leadership & Development: Lead and mentor the Operations team, fostering a results-driven and growth-oriented culture.
• Performance & Strategy: Set and track operational KPIs, ensuring continuous improvement in efficiency and service quality (delivery time, fail rates, orders per hour, courier utilization, etc.)
• Cross-Functional Collaboration: Work closely with Commercial and other teams to enhance operational performance and drive growth across Kenya.
• Courier acquisition: Identify and engage potential couriers through various online and offline channels, ensuring we optimize funnels and are well-covered during all periods.
• Courier & Fleet Experience: Prioritize an exceptional experience, making the platform the preferred choice for our courier partners.
• Partner operations: Improve key metrics such as preparation time, waiting time, menu quality, and more.

WHAT YOU WILL BRING TO THE RIDE

• At least 7+ years of total work experience, with 3+ years managing teams in high-demanding positions. Work in marketplaces, logistics, consulting, investment banking, or related fields are a plus.
• Bachelors / Masters degree in Engineering, Math, statistics, Business or related fields are a plus.
• Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions.
• Great communication and interpersonal skills - you can negotiate contracts with large organizations AND explain Glovo’s value proposition to couriers and micro and small enterprises.
• Project management skills, highly organized and detail-oriented approach.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Knowledge of the local regulatory environment is not required but will be an advantage.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.