Housekeeping Manager at Ngolu Hotel & Residences

Requirements:

• Diploma or degree in Hospitality Management, Housekeeping Operations, or a related field.
• Minimum of 5 years' experience in housekeeping, with at least 3 years in a supervisory or managerial role.
• Experience in a 4-star or higher hotel environment is preferred.
• Strong leadership and interpersonal skills with a focus on team development.
• Excellent attention to detail and organizational skills.
• Solid knowledge of cleaning procedures, laundry operations, and hygiene protocols.
• Ability to manage staffing schedules, supplies, and department budgets. Familiarity with housekeeping management systems and property management software.

Responsibilities:

• Team Leadership: Recruit, train, schedule, and supervise housekeeping staff to ensure efficient and professional service.
• Quality Assurance: Conduct regular inspections of rooms, public areas, and laundry facilities to ensure cleanliness and brand standards are met.
• Inventory Management: Oversee ordering, storage, and usage of cleaning supplies, linen, and guest amenities.
• Guest Satisfaction: Respond promptly to guest requests and feedback related to housekeeping services.
• Operational Efficiency: Develop and implement procedures to improve productivity, turnaround times, and cleanliness standards.
• Budget Control: Manage departmental budgets, control costs, and minimize waste without compromising quality.
• Health & Safety Compliance: Ensure compliance with hygiene, sanitation, and occupational health and safety standards.
• Laundry Operations: Supervise in-house laundry processes to maintain quality and timely linen services.
• Coordination: Collaborate with Front Office and Maintenance teams for smooth room turnovers and guest readiness.
• Reporting: Generate daily, weekly, and monthly reports on occupancy readiness, staff performance, and supply usage.