ICT Manager at Kenya Institute of Management (KIM)

KEY RESPONSIBILITIES

• Formulate and direct information and communication technology (ICT) strategies, policies and plans.
• Evaluate user needs and system functionality and ensure that ICT facilities meet these needs.
• Direct ICT operations and setting priorities between system developments, maintenance and operations.
• Schedule upgrades and security backups of hardware and software systems.
• Research and install new systems to keep up to date with the changing technology
• Guarantee the smooth running of all ICT systems including antivirus software, print services and email provision.
• Ensure that software licensing laws are adhered to in regard to the Institute’s policy and guidelines.
• Provide secure access to the network for remote users to ensure confidentiality and security of the Institute’s files and databases.
• Secure data from internal and external attack through continuous security audit.
• Offer users appropriate support and advice for efficiency and customer satisfaction.
• Manage crisis situations which may involve complex technical hardware or software problems.
• Mentor and train new ICT support staff to have a competent and motivated workforce.
• Analyse information needs and specify technology to meet those needs.
• Direct the selection and installation of ICT resources and the provision of user training.

SKILLS AND COMPETENCIES

KNOWLEDGE & EXPEREINCE REQUIRED

• Bachelor’s degree in IT or Computer Science or equivalent from a recognised institution
• Five (5) years’ experience
• CCNA, CCNP, CISSP or Project Management