ICT Officer- Kilifi at LVCT Health

ICTO/LVCT/06/2023

Job purpose

Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.

Specific Roles & Responsibilities

• Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
• Install, configure, monitor and maintain all servers/computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in LVCT Health.
• Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates e.g., Anti-virus.
• Ensure availability and access to email and Internet for all LVCT Health users
• Provide first line software and hardware support to LVCT Health users, and effectively manage second-line or outsourced support services as well as service & maintenance of ICT equipment
• Serve as the ICT point of contact for third parties, i.e., ICT vendors for goods and services, on all ICT matters in LVCT Health
• Participate in reviewing, formulating and implementing the ICT Policy for the organization
• Participate in identification and prioritization of ICT needs for the organization
• Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
• Carry out or organize for ICT training for users where required
• Oversee change management and ICT technology upgrades to keep the organization at the cutting edge in ICT use
• Manage LVCT Health’s systems, websites and professional and social network portals
• Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.
• Manage VOIP and Conference calls for LVCT Health and ensure all the regional offices telephone services are up at all times

Education/ Experience Requirements:

• Bachelor’s degree in Information Technology or a related field
• At least 3 years’ experience in a similar position in a fast-paced organization
• Advanced practical computer skills including MS Office and ERP systems
• Proficiency in ICT systems and applications
• Good in programming language especially PHP
• Sound knowledge in SQL
• Ability to multitask
• Keen attention to detail

The closing date July 14,2023