IT Manager at Accor

We seek an IT Manager to lead and manage the hotel’s Information Technology operations in alignment with Accor’s IT policies, ensuring efficient, secure, and cost-effective use of technology across all departments. This role is responsible for strategic IT planning, infrastructure and systems management, user support and training, vendor coordination, and data security. The position serves as a key advisor to hotel leadership on IT matters, supporting operational excellence and enhancing guest and staff experiences through reliable and innovative technology solutions.

IT Strategy & Management

• Lead the development and execution of the hotel's IT plan in alignment with Accor's policies.
• Build strong relationships with Hotel GMs, EXCOM, HODs, and other key stakeholders to support operational needs.
• Provide regular status reports on IT operations to the General Manager and regional IT leadership.
• Identify IT-related risks and engage Hotel Management and the regional team to ensure timely mitigation, including PCI compliance.
• Keep abreast of emerging technologies and provide recommendations for system improvements or upgrades.

Infrastructure (Hardware) Management

• Ensure use of approved Accor hardware partners for all IT hardware needs.
• Maintain hardware including computers, servers, routers, switches, POS devices, PABX, screens, UPS, and cabling.
• Escalate unresolved hardware issues through appropriate channels to ensure minimal downtime.

Software & Systems

• Enforce usage of only original, licensed, and approved software across all hotel systems.
• Ensure compliance with Accor’s IT policies, licensing, and security standards.
• Coordinate support with software vendors and escalate issues as needed.

User Access & Support

• Monitor and control system access; ensure users only access systems required for their job function.
• Coordinate with the Training Department to deliver ongoing user training on essential software functions.
• Support staff in their day-to-day IT needs to enhance efficiency and system utilization.

Data Security & Backup

• Enforce adherence to Accor's IT Security and Data Protection Policies.
• Ensure regular and reliable backups of all user-generated and system-critical data.
• Manage system integrity and protect against unauthorized access or data loss.

Budgeting & Project Management

• Prepare and manage the IT budget in consultation with Finance and the General Manager.
• Lead IT projects from initiation through execution, including upgrades, installations, and migrations.
• Support the approval process for IT expenditures with sound business justifications.

Qualifications

• Extensive experience (minimum 5 years) in a luxury or upscale hotel environment, with at least 2 years in a similar leadership role.
• Experience with network infrastructure, server maintenance, cloud systems, and data security.
• Proven ability to lead IT projects, manage vendors and budgets, and support end-users across multiple departments.
• Exceptional leadership and team management abilities. 
• Strong problem-solving and communication skills.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.
• Experience working with multinational teams and regional/global IT support structures is an added advantage.