Junior IT Officer at Samakgro

Junior IT Officer will provide first-line technical support to staff, assisting with hardware, software, and network-related issues. The role will support the IT Officer in maintaining smooth IT operations and help end users resolve routine technical problems promptly.

Key Responsibility

• Provide first-level support for staff on IT-related issues (hardware, software, and networking).
• Assist in installing and configuring computer hardware, operating systems, and applications.
• Support user account creation, password resets, and access rights management.
• Monitor and maintain computer systems and basic network functions.
• Log, track, and follow up on IT support requests, escalating where necessary.
• Assist in troubleshooting basic hardware/software problems and replacing parts when required.
• Support the rollout of new applications and updates.
• Maintain proper documentation of IT procedures and incidents.
• Ensure compliance with IT policies, security protocols, and data protection guidelines.
• Perform routine checks on IT equipment, including safety checks.
• Any work related activity assigned from time to time

Key Qualification, Experience, Skills

Minimum Requirements:

• Diploma or Bachelor’s Degree in IT, Computer Science, or related field.
• 1–2 years’ experience in an IT support role (internship acceptable).
• Basic knowledge of ERP systems (exposure to SAP is an advantage). 
• Understanding of computer operating systems, Microsoft Office Suite, and common applications
• Awareness of IT security and data protection standards.
• Familiarity with cloud-based tools and mobile technologies.

Key Attributes/ Competencies:

• Good customer service
• Ability to multitask and manage time effectively.
• problem-solving and analytical skills.
• Team player with a proactive attitude