KE-South Africa Processing Unit (SARU) Program Supervisor (National) at Church World Service

Responsibilities

Program Administration:

• Lead SARU in-field activities
• Ensure all functions within SARU will strictly adhere to the DOS/BPRM, RPC, CWS/RSC Africa and U.S. Immigration Nationality Act policies, guidelines and procedures. 
• Ensure the development, implementation, dissemination and monitoring of SARU standard operating procedures (SOPs).
• Conduct job function observations of SARU staff to ensure compliance is met and identify any areas of improvement or training needs. 
• Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.
• Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.
• Complete ARDU/SARU processing activities as needed to support the team to ensure deliverables are met 

Data Management and Analysis:

• Ensure daily deliverables and outputs are met by each staff and that the work produced is of upmost quality
• Ensure circuit ride activities are well planned and the team is prepped to enable the execution of a successful mission  
• Prepare reports for ARDU/SARU Management and/or the Program Manager, both quantitative and qualitative, on staffs’ output 
• Develop reports and quality control checks that ensure accuracy and efficiency as well as their use
• Establish effective communication systems regarding data and ensures reports are accurate and efficient
• Assist with annual plan and strategic planning goals  

Representation:

• Develop and maintain effective relationships with USRAP processing partners
• Ensure partner communication from the department is professional, timely and proactive
• Represent organizational policies and culture to staff
• Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues 

Performance Management: 

• Provide direct supervision and leadership to SARU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave
• Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field 
• Identify training needs and coordinate trainings for SARU staff 
• Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date
• Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed
• Establish performance expectations with staff under their supervision
• Monitor staff time and attendance 

Staff Care: 

• Monitor and ensure a safe, healthy and professional work environment
• Ensure direct reports access and use their benefits appropriately, including leave 
• Actively support staff by promoting safe space, open-door and the escalation policy 
• Establish and communicate clear expectations to staff to foster a predictable and consistent work environment
• Work with staff to ensure they are taking responsibility and understanding of their own safety and to raise any issues with supervision immediately  
• Handle any other duties as assigned by the SARU leadership, the Program Manager and/or CWS management at large.  

Qualifications

Experience: 

• A minimum of Six (6) year’s work experience required. 
• A minimum of One year of supervisory experience preferred. 
• Familiarity with the UN Convention and Protocols relating to the status of refugees required. 
• Previous experience in training and capacity building of staff required.  
• Previous experience working with international organizations such as UNHCR required. 
• Previous experience with a resettlement deployment scheme preferred. 
• Previous reporting and monitoring and evaluation experience preferred.