Kids Party Host at Africa Management Solutions Limited (AMSOL)

Job Purpose:

To create memorable and enjoyable party experiences for children and their families at the facility. This role involves organizing and facilitating party activities, ensuring guest satisfaction, and maintaining a safe and fun environment throughout the event.

Description Performance Indicators

• Process bookings received via phone, email, website, or other booking channels promptly and accurately.
• Manage reservation modifications, cancellations, and re-booking as needed, adhering to company policies and procedures.
• Welcome and greet guests upon arrival, provide tours of the facility, and assist with seating arrangements.
• Assist in the setup of party decorations, equipment, and other event- specific requirements.
• Ensure all party supplies and materials are prepared and available.
• Facilitate games, activities, and entertainment to keep guests engaged and having fun
• Assist with event breakdown and cleanup, ensuring the venue is returned to its original condition.
• Gather feedback from clients and guests to improve future events.
• Address any issues or concerns promptly and efficiently, ensuring client satisfaction.
• Ensure all events comply with venue policies and local regulations.
• Support colleagues during busy periods and assist with other duties as needed.
• Stay updated on new games, activities, and trends in party hosting to enhance guest experiences.
• Maintain comprehensive records of bookings, payments, and guest interactions in the reservation system.
• Prepare daily, weekly and monthly reports on booking trends, occupancy rates, and revenue metrics for management review.
• Monitor guest behavior to ensure a safe and respectful environment.

Qualifications, Experiences, Skills

• Diploma in Business Administration, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.
• Teamwork; Customer Focus; Communication; Problem Solving