Manager - Business Process Management at Old Mutual Kenya

KEY RESPONSIBILITIES

• Analyze end-to-end business processes to identify inefficiencies, redundancies, and automation opportunities.
• Redesign and simplify processes to reduce customer effort and improve satisfaction.
• Facilitate process discovery workshops and engage with stakeholders across departments.
• Use data-driven insights and technology (e.g., AI, RPA, low-code platforms) to design optimized, future-ready processes.
• Develop and manage process maps, SOPs, and documentation using tools like Visio, Lucidchart, or BPMN platforms.
• Lead or support change management initiatives, including communication, training, and adoption tracking.
• Collaborate with IT teams on systems integration and automation alignment.
• Support enterprise-wide transformation programs and contribute to KPI and ROI tracking.
• Lead the design, development, and implementation of automated workflows and decision-making tools to increase operational efficiency.
• Work with cross-functional teams to align process improvements with broader business growth strategies in line with changing regulatory and industry dynamics.
• Establish process performance metrics and regularly track performance against benchmarks.
• Implement quality assurance measures to ensure consistent and high-quality process outputs.

MINIMUM QUALIFICATIONS/EXPERIENCE

• A Business or related degree from a recognized university
• A professional certification in Business Process Models and methodology – Lean Six Sigma, ABPMP
• Project Management Professional certification

Knowledge & Experience

• 8 years of business or process analysis experience
• Hands on experience on Power Apps and Power Automate
• Experience in Business Process Models
• Experience with MS Office (Word, Excel, and PowerPoint), Visio and Share point.
• Operational Excellence

Additional Qualifications (Preffered, Not a Requirement)

• A Master’s degree in a business related field
• Risk Management Certification
• LSS Black Belt Certification.
• Robotics Process Automation