Manager - Information Communication Technology at St. Paul’s University

JOB DESCRIPTION

The ICT Manager will lead the Information and Communication Technology department, overseeing the university’s ICT infrastructure, services and strategies. The role involves planning, implementing and maintaining the ICT systems to support academic and administrative functions, ensuring that computing systems and equipment are operating effectively and efficiently. The ICT Manager will also be responsible for team leadership and supervision, project management and aligning technology with the university’s strategic goals

DUTIES AND RESPONSIBILITIES

• Develop and direct information and communications technology (ICT) strategy.
• Ensure that the University’s IT network, servers, computers and systems are at all times in good condition.
• Plan, organize, manage and control academic research activities of the computing section, laboratory, cyber and University administrative systems which support  teaching.
• Secretary to the ICT Committee of the University
• Ensure effective investigation and diagnosis of network problems.
• Carry out routing configurations of IT solutions.
• Manage information technology infrastructure, inter-campuses network linkages, architecture system networks.
• Ensure safety and integrity of ICT systems and University information.
• Coordinate sourcing and installation, repair, maintenance and update software and ensures their applications.
• Ensure efficient back-up and recovery policies and practices.
• Evaluate user needs and system functionality and ensures that ICT facilities meet these needs.
• Plan, develop and ensure cost effective implementation of ICT budget.
• Schedule upgrades and security backups of hardware and software systems. Research and install new systems to keep up to date with the changing  technology.
• Ensure compliance with SPU and other relevant laws, regulations, policies, and standards (e.g. Intellectual Property, Data Protection, Computer Misuse and Cybersecurity)
• Continuously carry out security audit.
• Ensure all ICT activities are performed within the parameters of applicable laws, codes and regulations; and plan and backup procedures.
• Plan and manage ICT projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with academic and administrative departments to understand their ICT needs and deliver appropriate solutions.
• Lead, mentor, and develop the ICT team, fostering a culture of continuous  improvement and innovation.
• Oversee the provision of ICT support services to staff, faculty, and students.
• Develop and implement training programs to enhance ICT skills and knowledge within the university community.
• Develop and enforce ICT policies, procedures and standards in line with best  practices and regulatory requirements.
• Ensure compliance with legal and ethical standards in the use of technology and data.
• Manage relationships with ICT vendors, negotiate contracts, and oversee the  procurement of ICT goods and services.
•  Ensure the delivery of high-quality services and products from external  providers.

REQUIREMENTS

• Master of Science: Computer-Based Information Systems (MSc /CIS)/ Information Technology (MSc.IT) or a (Masters) Degree in a related field.
• Bachelor’s Degree in IT/Computer Science or related field.
• Demonstrate expertise and experience in Microsoft Dynamics 365 Business Central ERP system.
• Professional IT qualification and training in any of the following: (ITIL etc.), IT Security (CISA, CISM etc.) and Programme and project management certification (e.g., PMP, PRINCE2); are highly desirable
•  At least five (5) years’ experience in ICT Management, preferably in a higher  education setting.
•  Member of relevant ICT professional body and be in good standing.
•  Proven experience in strategic planning, project management, and team leadership.
•  Strong technical background with expertise in network management, systems  administration, and cyber security.
•  Excellent communication, interpersonal and problem-solving skills.

KEY COMPETENCIES

• Strategic thinking and planning
•  Leadership and team development
•  Project management and organizational skills
•  Technical proficiency and hands-on experience
•  Strong analytical and problem-solving abilities
•  Excellent communication and interpersonal skills
•  Ability to work under pressure and manage multiple priorities