Managing Director, Operations and Performance at Financing Alliance for Health

THE ROLE
CORE RESPONSIBILITIES.

Your mission is to employ:

• Experience and understanding of what good internal business systems (finance, operations, HR) looks like
• Strong program and performance management, including solid grasp of organizational performance metrics
• Both strategic conceptual thinking and detailed operational standards
• Excellent communication skills
• A deep understanding of international organization operations, including how global, country teams, and provider partners work together to achieve program goals

In order to:

• ensure AFF’s impact – by helping all teams achieve their annual and quarterly milestones
• ensure clearly communicated vision, strong culture, team health, and effective operations
• build and sustain people, infrastructure and systems required to execute AFF’s strategy

YOU WILL.

Plan for Success:

• Oversee the annual planning process and quarterly progress reviews against AFF’s strategy, including helping teams revise and adapt their work plans. This includes also the annual budget process.
• Model effective information-framing, appropriate decision-making protocols and progress-tracking
• Effectively leverage the experience, track record, and network of partnership organizations and champions to enhance collaboration, share best practices, and drive collective action in advancing community health
• Ensure effective management, clear communication, and collaboration within the organization.
• Effectively communicate and present critical matters at select leadership meetings, including AFF oversight committee meetings.

Execute with Excellence:

• Support working teams to translate annual/quarterly priorities into actionable work plans, project plans, project practice, and appropriate project management and knowledge management tools
• Elevate and drive decisions and hold themselves and the teams accountable for results, effectively utilizing data and performance frameworks to do so.
• Where needed, apply targeted support to working teams to improve performance and execution of those teams towards annual and quarterly goals
• Identify best practices and improve internal systems with an focus on future needs
• Build a high-performing AFF, foster a positive organizational culture, team cohesion and effectiveness, and promote professional growth and development of staff members.

Build Systems that Drive Performance:

• Builds and sustains the systems that drive high performing, mission driven, strategically savvy initiatives
• Manage cross-organizational business services to execute efficiently and effectively, including finance, operations, human resources
• Finance – The Managing Director works closely with AFF/FAH finance staff to support appropriate fiscal management and compliance, as well as with finance leadership of all Secretariat members to ensure a shared understanding of AFF financial forecasts, resources required and budget to actuals. This includes oversight of annual and multiyear budget development and financial planning, expenditure tracking, revisions to budgets, financial reporting, and compliance. AFF is fiscally sponsored by FAH which primarily provides these functions, and the Managing Director is expected to interface with FAH and provide oversight.
• Operations – Support the effective execution of day-to-day operations including with systems and protocols for meetings, IT, travel and logistics, communications, project management, knowledge management, and other business systems that the team needs
• Human Resources – Work with the HR teams of LMH and FAH, to recruit, develop, and retain staff. Work with AFF teams and leadership to identify staffing needs and how best to organize teams/staff for high performance.

REQUIRED COMPETENCIES.

• Vision setting and initiative: You are someone who seeks out opportunity and acts thoughtfully without needing to wait for instruction. You are able to see and communicate the big picture in an inspiring way while determining opportunities and threats through comprehensive analysis of current and future trends. You are willing to roll up your sleeves and get the work done while also setting organizational strategy.
• Managing via systems: You know and appreciate that growing organizations use systems to grow their effectiveness. You know what good business systems look like, and you have built them before. You are able to take these skills and adapt them to a small, but growing initiative.
• Management for results: You have proven experience of successfully managing multiple projects with myriad stakeholders simultaneously. You have the thoughtfulness and confidence to work with a large number and wide variety stakeholders from diverse geographic, socioeconomic, and educational backgrounds. You are able to break goals into manageable objectives and to work with a team to meet them on schedule.
• Compelling communication: You have excellent written and verbal communication skills in English (French a plus). Strong interpersonal skills are essential and support your ability to exercise tact and diplomacy in organizational settings. You have a demonstrated ability to build and maintain trust-based relationships with diverse stakeholders, including governments, NGOs, and donors.
• Hit-the-ground-running / Adaptability: Moves quickly and drives progress without being abrasive or cutting ethical corners. You feel comfortable defining new deliverables and processes in a rapidly-changing work environment and can cope effectively with complexity and change. Remains focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations

YOU ARE ALSO:

• Inspired by healthcare as a human right
• Empathetic and driven by a desire for deep understanding
• A systems thinker who enjoys tackling large, complex problems
• Able to lead a distributed team on a self-directed work schedule