Multi-Unit Manager at Big Square Kenya

Salary Range:

Kes.90,000 - Kes.100,000 gross

Minimum Requirements:

• Bachelor's degree in business (hospitality-related course is a plus). 2. 5 years of experience, with 3 years in branch management.

Responsibilities:

• Strategy Execution: Turn brand plans into daily tasks.
• Operational Excellence: Maintain brand standards for product reliability and customer experience.
• Customer Experience: Address outlet needs to improve customer satisfaction.
• Team Management: Motivate staff and manage performance.
• Branch Advocate: Represent branch team interests to leadership. 
• Compliance: Ensure branches follow legal requirements.
• Branch Performance: Improve service efficiency, staffing, and growth.
• Performance Reporting: Ensure branch profitability and performance targets.