NetSuite SME Support Engineer at Rainforest Alliance

Position summary:

The Technology department is responsible for the Development, Realization and Implementation of the  strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs.

The department is also responsible for maintenance and support of internal solutions such as those used by finance and HR. One of the core solution in Finance is Oracle’s Netsuite ERP which has been live for a number of years. We are looking for an engineer to provide support for this solution and lead other Initiatives aimed at enhancing it’s utilization across the organization.

Responsibilities: 

• Primary point of contact to NetSuite Support by providing front line support in all aspects of NetSuite;
• Fill functional lead or system expert roles on production and sandbox NetSuite environments and related systems performing integrity testing of system upgrades and development releases prior to migration to production;
• Planning, reviewing, customizing, develop and maintain the NetSuite system configuration, including system security, data integrity, customized fields, and workflows;
• Develop, maintain and assist end users in saved searches, custom reports, dashboards to meet operational needs, support month-end & quarter-end close procedures.
• Provide support and subject matter expertise to users, company employees, contractors, suppliers, or customers.
• Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation to optimize the NetSuite platform;
• Design, perform hands-on coding work, develop, test and deploy NetSuite modules and enhancements, build customizations using extensions and scripts to meet business needs.
• Handle and maintain interfaces and SFTPs to other systems such as banking systems
• Provide technical assistance to end-users along with holding training sessions on user adoption;
• Development and maintenance of custom application extensions around NetSuite using system API, Snap-logic and third-party tools;
• Assisting in troubleshooting, identifying root causes, and driving resolutions as needed.
• Review all configuration changes and handle production releases to ensure the highest quality of code deployment and security, Integrate, support, and maintain third party software connections to NetSuite,
• Provide internal, ongoing system/technical support to NetSuite users including training
• Monitor & administer account management, roles and access, profile creation, security administration.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science
• Certified NetSuite Administrator
• 5yrs Technical, Functional and Development Experience in NetSuite ERP with Expertise on Record-to-Report, Procure-To-Pay, Order-To-Cash processes, workflow and Reporting;
• Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms and creating workflows;
• 5year experience with the day-to-day technical management, relational databases, SQL development, data integration and analysis of the NetSuite platform required.
• Experience using NetSuite JavaScript API and Suite Cloud Platforms (Suite script, Suite commerce, Suite Talk, and Suite Flow).
• Hands-on SuiteScript experience to provide back-end customization, Experience with SuiteCloud, SuiteScripts, SuiteTalk, SuitCommerce, SuiteFlow framework of NetSuite with hands on coding in Javascript, JAVA, WebServices, HTML.
• Familiarity using collaborative tools like Smartsheet, Slack, Jira and/or Confluence.