Onboarding Specialist at Human Capital Synergies

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. The Job holder will be responsible for Store Creation & Partner on boarding.

Duties/Roles

• Store Creation
  • Checking mails for new activation assignments.
  • Working on completing the content for the activations assigned (store + menu creation)
  • In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
  • Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
• Partner Onboarding
  • Checking if there’s any priority in terms of onboarding
  • Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
  • Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.

Responsibilities

• Partner On-boarding
  • Checking and calling one by one & scheduling trainings.
  • Physical training of partners.
• Partner On-boarding follow up
  • Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.
• Activation
  • Enabling stores on Salesforce and admin after training the partners.
• Menu Update
  • Menu corrections/additions on Admin.
• Support
  • Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
• Any other content-related tasks

Requirements

• Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment.
• Communicating effectively with both colleagues and clients and following verbal and written instructions