Operations Manager at Glovo

As an Operations Manager, you will be responsible for ensuring operational excellence. You will lead the team and help them building a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across these geographic areas.

Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.

Be a part of a team where you will:

• Improve the regional operations by ensuring we overachieve on our ambitious targets
• Lead the Supply Operations team in Kenya
• Hire, train and mentor the Operations team members
• Standardize processes across the different cities under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best in class operations in the region
• Take the operations team to the next level!
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

• 5+ years total professional experience, preferably in ops/strategy consulting or in an operations/logistic company, 2+ years in a managerial role
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with an analytical approach
• A Bachelor's degree in Engineering, Business, Economics are a plus
• SQL knowledge and proficiency in Excel are a plus
• Ability to manage small work teams and lead changes
• Excellent communication skills
• Fluency in English
• An empathetic, inclusive and curious attitude