Operations Manager at Ngolu Hotel & Residences

Requirements:

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Minimum of 5 years' experience in hotel operations, preferably in a 4-star or higher establishment.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities. Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of Kenyan hospitality regulations.
• Ability to work under pressure and manage multiple priorities.

Responsibilities:

• Operational Oversight: Manage and coordinate all hotel departments to ensure smooth and efficient operations.
• Guest Experience: Monitor guest satisfaction levels and implement strategies to enhance service delivery.
• Staff Management: Supervise, train, and motivate department heads and staff to maintain high performance and morale.
• Budgeting & Cost Control: Assist in preparing budgets, monitor expenses, and implement cost-saving measures without compromising quality.
• Compliance & Safety: Ensure compliance with health, safety, and licensing regulations as per Kenyan law.
• Quality Assurance: Maintain high standards of cleanliness, service, and hospitality in line with 4-star hotel expectations.
• Reporting: Prepare and present operational reports to the General Manager and senior leadership.
• Vendor & Inventory Management: Oversee procurement, inventory control, and vendor relationships to ensure timely and cost-effective supply of goods and services.