Outbound Sale Executive at Calltronix Contact & Training Centre

The Outbound Sale Executive is expected to demonstrate a proactive, results-driven, and assertive approach in engaging customers while maintaining professionalism and empathy at all times.

Key Responsibilities:

• Attendance & Punctuality: Must show up before time.
• Proactive Engagement: Take initiative in driving conversations toward desired outcomes, particularly in sales and retention contexts.
• Target Orientation: Maintain strong focus on achieving and exceedingly daily, weekly, and monthly KPIs.
• Confidence and Clarity: Communicate with conviction, using persuasive yet respectful language to influence customer decisions.
• Ownership and Accountability: Take full responsibility for the customer interaction cycle — from first contact to resolution or conversion.
• Adaptability: Handle objections and challenges calmly, demonstrating resilience and solution-oriented thinking.
• Compliance: Balance assertiveness with adherence to company policies, customer service standards, and ethical communication practices.

Required Qualifications:

• Diploma or bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
• Minimum of 0–1 year of experience in sales, telesales, or customer service (experience in a call centre).
• Required Skills and Competencies:
• Strong communication and persuasive selling skills.
• Excellent negotiation and customer relationship management abilities.
• Target-driven and self-motivated with a proactive approach to achieving results.
• Proficient in Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities effectively.
• Demonstrates a positive attitude, strong teamwork, and a results-oriented mindset.