Project Officer- Change Management at Dalberg

About You

• We are seeking to hire a Project Officer-Change Management to join the Dalberg team for the Nairobi County Performance Management (NCPM) project. You are a development leader, and you thrive on tackling complex issues. Play a key role in driving strategic initiatives aimed at optimizing organizational processes, improving efficiency, and fostering a culture of continuous improvement to enhance the delivery of health services in Nairobi County. This position requires a deep understanding of organizational dynamics, change management principles, and the ability to implement systems changes that enhance overall effectiveness. You enjoy evolving in high-performing environments and driving the delivery of innovative and results-oriented solutions. You are independent and self-motivated and work well with others. You excel in solving problems using clear strategic and creative thinking, and you want to put your skills to work – transforming healthcare systems to ensure that everyone has access to essential quality health services when and where they need them, and without financial hardship. You are a committed self-starter with experience as a ‘top performer’ in your past roles, a passion for healthcare reforms, and an entrepreneurial spirit.

Key Responsibilities

Change Management:

•  Lead and facilitate Health Systems strengthening initiatives at county and primary care facilities to improve performance and ensure the successful adoption of new processes, systems, and methodologies.
• Collaborate with cross-functional teams to identify and roll out accountability and performance improvement initiatives; providing guidance and support to stakeholders at all levels.

Organizational Effectiveness:

• Conduct organizational assessments to identify areas for improvement and opportunities for enhanced efficiency.
• Design and implement strategies to optimize organizational structure, workflow, and resource allocation.

Systems Analysis and Implementation:

• Evaluate existing systems and processes to identify inefficiencies and propose solutions for improvement.
• Collaborate with IT and other relevant departments to implement new systems and technologies that align with organizational goals.

Data Analysis:

• Utilize data-driven insights to inform decision-making and measure the impact of organizational changes.
• Develop and maintain key performance indicators (KPIs) to track and report on the effectiveness of implemented changes.

Training and Development:

• Develop and deliver training programs to ensure Nairobi County Health staff are equipped with the necessary skills to adapt to changes.
• Provide ongoing support and resources to promote continuous learning and development within the organization.
• Support the county in developing coaching initiatives to enhance the delivery of health services

 Stakeholder Engagement

•  Developing and creating initiatives with various stakeholders aimed at improving the effectiveness and efficiency of health care delivery, and ensuring an enhanced experience for both care providers and patients
• Assist in organizing and facilitating meetings, workshops, and stakeholder consultations.
• Cultivate positive relationships with project partners, including government authorities, healthcare facilities, and community stakeholders.

Adaptability and Problem-Solving:

•  Tackle project challenges with flexibility and innovative problem solving.
• Ensure project activities remain aligned with the evolving needs and priorities of Nairobi County.

Monitoring, Evaluation, and Learning (MEL):

• Play a pivotal role in the development and implementation of MEL frameworks to assess the impact of programs and projects.
• Collect, analyze, and report on MEL data to guide project decision-making.
• Design and conduct evaluations, surveys, and assessments to measure and report on program effectiveness
• Regularly assess project activities, track progress, and identify areas for improvement.

Project Management

• Apply strong project management skills to oversee and coordinate multiple projects simultaneously, ensuring effective implementation of strategic initiatives.
• Develop comprehensive project plans outlining scope, objectives, timelines, resources, and budget.
• Monitor and manage risks throughout the project cycle

Qualifications

• A minimum of a bachelor’s degree in a relevant field, along with at least five years of experience in change management, organizational development, or a related field.
• Proven track record of successfully leading and implementing organizational change initiatives.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Analytical mindset with proficiency in data analysis and interpretation.
• Knowledge of relevant tools and technologies related to organizational effectiveness and systems change.
• Demonstrated expertise in project coordination and stakeholder management, particularly within the government sector.
• Profound understanding of Monitoring, Evaluation, and Learning (MEL) principles and a track record in developing and implementing MEL frameworks.
• The ability to work both independently and collaboratively within a team.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Familiarity with working alongside various donors.
• Familiarity with healthcare systems and public service delivery in Nairobi County is a plus.