Quality Assurance Technician at d.light

R&Rs

• Work with the after sales teams tidentify and undertake all required testing and quality control activities associated with each d.light product, in accordance with the relevant specifications and associated standards.
• Control incoming Goods quality control assessments.
• Set-up and monitor process for Quality Center.
• Provide detailed QA and maintenance reports for the engineering, system and manufacturing teams timprove the products.
• Develop testing procedures for the new products and parts.
• Manage feedback reporting on field test and soft launch products.
• Create documentation for new products, services or working processes.
• Drive improvements ttest framework architecture and test coverage.
• Track test gaps, quality and productivity metrics and work with other engineering teams timprove gaps from this data.
• Provide after sales training tservice center officers, Technicians, sales team
• Drive the following Actions on products:
• Continuous improvement techniques on the ground
• Corrective Action
• Preventive Action
• Evaluate Quality Centers performance and audit of the after-sales activities at the Service Centers on a quarterly basis.
• Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.
• Inventory management – coordinate with service center managers tensure parts and refurbishment stock availability at all service centers.
• Implement daily cycle and weekly inventory counts tensure it tallies with physical and system.
• Ensure 100% quality center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering.
• Provide weekly and monthly after sales report

Requirements

KPIs

• Quality Center quarterly targets. (100%)
• Quarterly performance audit of Quality Centers as per approved evaluation and audit criteria
• 100% timely utilization and accuracy of Service Module (Atlas) at Quality Center.
• Spare parts and refurbishment stock availability at the service centers
• Accuracy of Diagnosis
• Weekly and monthly reporting on Quality activities.
• Traceability and tracking of products
• Soft launch and filed test feedback

Desired Skills and Experience

• A Degree or Diploma in electronics / electrical, operations, management, or a related field is required
• Minimum of 2 years in an operational support role, having developed and deployed quality strategy for a technology / FMHA (fast moving home appliances) function.
• Demonstrate the ability tunderstand business goals and recommend new approaches, policies and procedures teffect continual improvements in business objectives.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able tdemonstrate complete discretion and confidentiality
• Strong ability in data analysis and technical reporting
• Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy
• Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
• Passion for social enterprise, development of people and environmental benefits
• Experience in supporting change with cross functional stakeholders
• Basic understanding of Quality Management System
• Understands Quality Control Tools