Regional Head, People Operations, Africa/Europe at International Justice Mission (IJM)

Responsibilities:

Leadership & Management

• Develop functional expertise within the region to ensure maximum ROI and effectiveness of the HR programs.
• Serve as the business partner to each of the local offices to provide input into design and development of global programs, systems, and processes.
• Drive localization and implementation of Workday project within the region.
• Ensure all Core people operations services are provided to the geography in a timely manner.
• Provide input into the design and development of Workday programs, systems, and processes to ensure local adoption and relevance.
• Supports creation of Global solutions, drives localization of Global HR efforts as appropriate.
• Increases operating efficiency and effectiveness of core Workday processes to ensure maximum ROI and effectiveness for the region.
• Serve as the primary integration point between Global HR Operations and regional/field HR.
• Manage all aspects of employee data for the region including keeping regular records of data.
• Plan and implement HR metrics to analyze trends, progress, and challenges, regularly and generate relevant reports.
• Represent business level perspectives to ensure local relevance and practical applicability.

Strategy, Knowledge Development & Implementation

• Work closely with the FO leadership and HRBPs to embed workday; to encourage that all teams are using the HR automation tools efficiently.
• Work with the Global HR to express regional insights to optimize and influence program direction.
• Identify gaps and provide leadership in sharing the insights for process and system optimization.
• Create user manuals and FAQs for effective implementation of the HR automation tools.
• Increase operational efficiency and effectiveness of core HR processes and systems.

Networking & Partnership

• Serve as the primary integration point between the region and Global team to implement Workday project.
• Collaborate with each of the Field offices and the Senior leadership to drive implantation of the HR programs, systems, and procedures.
• Serve as the POC for HRMS queries, HRIS and HR automation resulting in smooth functioning of the tools.
• Coordinate with the vendors for smooth functioning of the HR tools.

Policies & Procedures

• Ensure compliance with global HR policy and procedures within the region.
• Collaborate with the HR Business Partner, and other functions, to provide data to the global team on HR process and policies audit.

Communication

• Communicate the plans, procedures, systems, policies to staff and leaders, effectively and periodically to promote compliance and consistency.
• Providing staff with pro-active reminders and relevant resources to use the tools smoothly.
• Based on the reports and evaluation of trends, recommend corrective and preventive actions to strengthen the HR automation efforts.
• Coordinate with the finance team for collecting data that is needed for Workday.
• Resolving all Workday related Helpdesk tickets and ensuring they are addressed in a timely manner.
• Serve as a POC for all local HRMS tickets and resolve them in a timely manner.
• Support Managers and the Talent Acquisition team in creating new employee profiles.
• Credit and upload leaves to the tool for all staff and ensure all leave and attendance related queries are resolved.

Training & Development

• Ensure to provide relevant training and build capacity of staff on Workday such as to ensure that they are equipped to use the HR automation tool/s efficiently as per global and regional requirements.
• Identify regular training sessions related to Global HR policies, processes and systems and ensure the implementation in collaboration with the HRBPs.

Documentation, Reporting & Data Management

• Keep a track of all HR transactional activities and maintain tracker of relevant information.
• Ensure documentation, filing and maintenance of relevant databases.
• Supply reports when requested by appropriate parties.
• Document variety of relevant and required information, inputs, and feedback.
• Keep a track of the activities/sessions, including general themes emerging from activities, and suggestions on how to create a more supportive work environment.
• Synthesize employee feedback, and trends and facilitate relevant solutions on an ongoing basis, through surveys and meetings.
• Resolving all local HRIS related queries for regional staff until the implementation of Workday tool and ensure smooth migration of data to Workday.

General Accounting & Statutory Compliance

• Ensure the team submit all expenditure accounts to the finance department in timely manner, maintaining all deadlines.
• Make planned and prudent expenditure decisions to strategically use fiscal resources.
• Maintain full knowledge of budget status to ensure fiscal resources are being used effectively and ensuring a ‘no- fraud’ environment.
• Provide support during all audit processes.

Requirements:

• Master’s Degree in Human Resources or related field;
• 10– 12 years of experience in HR business processes;
• Previous experience in corporate & non-profit work set-ups and organizations;
• Strong program and operations management skills with service-related technologies;
• Excellent people management skills in a matrix organization;
• Facilitation and training expertise;
• Ability to see hidden problems and provide recommendations for resolutions;
• Provides Leadership, knowledge, information, and expertise to help address challenges with creative thinking and solve problems;
• Analytical thinking and problem solving; and
• Creative thinking and innovation.

Critical Qualities:

• Mature orthodox Christian faith as defined by the Apostles’ Creed;
• Self-starter with strong initiative;
• Disciplined with priorities;
• Strong interpersonal skills and self-awareness;
• Exceptional verbal and written communication;
• Flexible, collaborative and eager to support others;
• Effective team player who fosters collaborative environment; and
• Adept at creative problem solving.