Senior Housekeeping Supervisor at Accor

To ensure high standards of cleanliness, hygiene, and orderliness across all guest rooms, public areas, and back-of-house spaces. The Senior Supervisor oversees daily operations, supports the housekeeping team, enforces brand standards, and drives guest satisfaction.

Key Responsibilities:

Operational Supervision:

• Supervise and coordinate the work of housekeeping attendants and team leaders.
• Conduct daily room and public area inspections to ensure quality standards are met.
• Ensure VIP rooms, long-stay guest preferences, and special requests are actioned and followed up.
• Handle any guest complaints or requests related to housekeeping promptly and professionally.
• Support linen and laundry operations in collaboration with relevant supervisors.

Team Management:

• Assist in training, mentoring, and motivating housekeeping staff to maintain high performance and morale.
• Participate in duty rosters, shift scheduling, and attendance management.
• Monitor team grooming and hygiene in line with brand standards.

Health, Safety & Sustainability:

• Ensure compliance with hygiene, safety, and sanitation standards (HACCP, fire safety, PPE usage, etc.).
• Report and follow up on any maintenance or safety issues.
• Support sustainability efforts (water-saving, energy usage, chemical safety).

Administrative Duties:

• Maintain daily reports, inventory logs, and inspection records.
• Monitor housekeeping supplies, equipment, and linen stock levels.
• Participate in departmental meetings and briefings.

Qualifications

• Diploma or Certificate in Housekeeping Operations or Hospitality Management.
• Minimum 3–5 years of housekeeping experience in a hotel or resort, with at least 1–2 years in a supervisory role.
• Experience with PMS systems (Opera, Fidelio) and housekeeping software preferred.
• Good knowledge of cleaning chemicals, tools, and modern housekeeping practices.