System Analyst at Jubilee Insurance

Main Responsibilities

• Strategy
• Support digital transformation efforts by aligning the system with business growth objectives.
• Participate in strategic projects by advising on system architecture and solution design.
• Identify emerging technology trends that can enhance pensions servicing and reporting.
• Enable innovation in internal user experience and pension system workflows.
• Operational
• Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX.
• Maintain core system operations, ensuring reliability and scalability of the system.
• Execute and monitor interfaces and data flows including C2B and B2C portals.
• Perform root cause analysis of issues and provide prompt resolutions.
• Support business teams in system usage, report generation, and data queries.
• Prepare system manuals and conduct internal system training sessions.
• Corporate Governance
• Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data
• privacy).
• Maintain proper documentation of system changes, releases, and incidents.
• Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments.
• Manage vendor interactions ensuring SLAs are met and compliance enforced.
• Contribute to risk identification and mitigation plans within technology initiatives.
• Culture and people
• Foster a culture of continuous improvement, collaboration, and knowledge sharing.
• Mentor junior analysts or interns on systems usage and development practices.
• Uphold Jubilee’s values of customer centricity, integrity, and innovation in daily interactions.
• Participate in internal workshops or learning sessions to upskill and support others.
• Demonstrate ownership and accountability for system performance.

Key Competencies

• Analytical Thinking and Problem-Solving. Ability to break down complex problems into manageable components, analyze root causes, and implement effective solutions with a long-term perspective.
• Stakeholder Engagement and Communication. Strong communication skills to clearly translate technical issues to business users and vice versa, while maintaining good relationships with both internal and external stakeholders.
• Attention to Detail and Accuracy. Keen eye for identifying and resolving errors, ensuring data accuracy and system outputs are consistently reliable.
• Innovation and Adaptability: Proactive in identifying opportunities for innovation and comfortable adapting to evolving technologies, business environments, and system requirements.
• Result Orientation. Focused on achieving outcomes and meeting deadlines, even under pressure, with a commitment to delivering high-quality solutions that meet business expectations.
• Teamwork and Collaboration. Ability to work effectively with multidisciplinary teams, foster team spirit, and contribute positively to group problem-solving and project delivery.

Academic Background & Relevant Qualifications

• Bachelor’s degree in computer science, Information Systems, or other related technical degree
• OCA – Oracle Certified Associate in PL/SQL
• APEX Version 19 and specific experience with insurance industries.
• Reporting Technologies e.g., Oracle BI & Analytics
• Minimum 3 years in application development and support, particularly in financial services.
• Proficient in Oracle tools: PL/SQL, APEX, Reports, SQL Loader, Workflow, Fusion Middleware.
• Strong understanding of data interface development, web-based integrations (C2B, B2C).
• Hands-on experience with UNIX scripting, Apache, PHP/MySQL is a plus.
• Demonstrated experience working on complex projects and regulatory-compliant environments.