Team Leader, Freighter Ramp Services at Swissport

• Swissport is recruiting for the position of Team Leader, Freighter Ramp reporting to the Service Delivery Lead, Cargo based at Jomo Kenyatta International Airport.
• We are seeking a professional with proven track record in service delivery orientation that will lead, motivate, engage and inspire all staff in their team to ensure the delivery of great customer experiences.

Main Responsibilities

• Ensure efficient allocation of workload among the staff throughout the shift while monitoring staff performance to ensure work is of high standard and implement corrective action when required on a day-to-day basis.
• Maintain discipline and ensure that staff observes safe working practices as per Company policies.
• Complete shift incident reports and any paperwork as directed.
• Make sure Airline (clients) instructions and procedures are followed
• Ensure all quality standards procedures subscribed by Swissport are adhered to
• Ensure fixed equipment in the warehouse are serviceable, i.e. interfaces, cold rooms, scales etc. and are operated by authorized staff only.
• Ensure all mobile equipment are in place and in good working condition, i.e. forklifts, pallet movers etc. and are operated by authorized staff only.
• Ensure all equipment are maintained and notify maintenance team of any necessary repair
• Ensure that all cargo is delivered, and all irregularities noted are reported accordingly.

Qualifications and Competencies

• Diploma or higher in Aviation Cargo/ Logistics related field
• 3 years working experience in a cargo warehouse or logistics environment
• Customer oriented
• Computer literate (Office Word, Excel, PowerPoint)
• Problem solving and decision-making
• Planning and organizing skills
• Ability to work under pressure and in shifts
• Excellent communication skills (written and verbal)
• Commitment to continuous improvement.