Technical Support Associate at Greenwheel

What You'll Do:

• Provide technical support to both customers and internal teams across multiple systems.
• Troubleshoot and resolve software or system issues promptly and professionally.
• Develop and maintain user training materials, documentation and process guides.
• Assist in gathering and defining user requirements to improve system usability.
• Collaborate with developers to escalate and resolve technical challenges.
• Manage and prioritize support tickets using CRM and helpdesk tools.

What We're Looking For:

• 2-5 years of professional experience in technical support or a similar role.
• Degree/Diploma in Computer Science, IT or a related field.
• Hands-on experience with Zoho products (e.g., Zoho Desk, Zoho Billing).
• Familiarity with call center systems and support workflows.
• Strong documentation and user training development skills.
• Excellent communication, problem-solving and analytical abilities.
• Proven ability to manage multiple requests and meet deadlines effectively.