Technical Support Specialist at Glovo

We are looking for a Technical Savvy with good communications skills and experience in support and customer service. As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc...), troubleshoot issues and implement new configurations.

Be a Part Of a Team Where You Will

• Support B2B users with incidents related to platforms
• Implement new configurations to support operations
• Escalate requests to providers or other tech teams when needed
• Participate to recurring reviews with platforms vendors
• Build and update internal knowledge base
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You Have

• Previous experience in a technical support role or similar
• Technical knowledge (network, systems, scripting, API)
• Problem-solving skills: no problem is too small or too big
• Results oriented, autonomous and efficient
• Proficiency in English
• An empathetic, inclusive and curious attitude