Verification Officer at Moove

The Opportunity

We are looking for a Verification Officer who will be responsible for confirming the customers’ physical address and identification in order to assign them with a Moove vehicle. You will be part of our Operations team and be a representative and ambassador for the Kenyan office across the company and to our customers. The ideal candidate for the role will be someone who is a Verification expert who also has deep knowledge in validity checks and address verification.

What You’ll Be Doing

• Assign physical addresses to be verified by the verification rider
• Providing advice on strategic aspects of verification, including deployment to confirm the physical addresses of our customers and any other such confirmations
• Upload and update rider’s necessary details and information needed
• Conduct phone verification
• Follow up on verification reports and results for riders
• Assist the head of the department on work duties assigned to him
• Conduct a validity check on all documents uploaded by verification riders after each assignment
• Document the result of a validity check on candidates verification profile in a presentable manner
• Assist with data entry and management of verification reports from the Monitoring Teams
• Maintain the integrity of the Verification process and results
• Suggest and implement improvement initiatives in your area
• Ensure that the verification process is in accordance with customer criteria and timeline
• Help any third-party verification riders who have queries whilst working for Moove Kenya

What You Will Need For This Position

• A Bachelor’s degree is preferred but not a requirement
• Relevant experience is ideal
• A minimum of 1-2 years of experience in data entry
• Proficiency in English
• Proficient in Microsoft Excel and/or Google Sheets
• Strong Communication skills
• Ability to adjust and set priorities to meet deadlines
• Candidates must possess excellent time management skills
• Candidates must possess a keen attention to details
• Ability to work independently, with little or no supervision
• Ability to work in a fast-paced environment

KPIs that will be measured after you start

• Number of verifications done per day
• Timely reports
• Accuracy of verification details

Who You'll Be Working with:

• Directly reporting to our Driver Relations And Acquisition Lead and closely working with other verification riders.

About The Team

• Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.