Business Continuity Manager at Vodafone Ghana

Role Purpose

• To drive development of Business Continuity Management across all Technology departments to enhance business resilience and level of preparedness to facilitate effective disaster recovery with minimal operational disruption and revenue loss

• Coordinate on-going Technology BCM Management including plan maintenance, recovery performance monitoring, training and reporting to ensure BCM principles are embedded in Technology operations

• Role activities require full alignment with Corporate Integrity & Risk Business Continuity and Crisis Management

Key Accountabilities

• Deliver an effective Business Continuity Program for Technology

  • High level Business Resilience plan aligned with Technology strategic plans

  • Business Impact Analysis

  • Definition of Mission Critical Systems

  • Risk Assessments

  • Single Point of Failure analysis including redundancy gaps & high dependency areas

  • Design & implementation of Disaster Recovery Plans for mission critical systems

• On-going Technology BCM Management

  • Minimum annual business continuity documentation maintenance and update to reflect changes in systems architecture

  • Implement change management procedure to facilitate update of Disaster Recover Plans

  • Ensure compliance with Group Recovery Target Objectives (RTOs) and agreed Maximum Tolerable Periods of Disruption (MTPD)

  • Review key business partner BCM plans and ensure alignment with VFGH requirements

• BCM Exercise – Development & Coordination

  • Develop schedule of BCM exercises to support disaster response preparedness

  • Coordinate Technology Disaster Recovery Plan exercises and participate in centrally organised BCM exercises

• Crisis Management response to all serious incidences within the business.

  • Ensure correct implementation of Disaster Recovery Plans and Workplace Recovery Plans as prescribed

  • Provide expertise and support to management and business functional areas, as required, when a business disruption occurs in line with recovery plans

• Reporting on Business Continuity & Crisis Management activities and Incidents

  • Report the business continuity status of business units to senior management

  • Provision of Post Incident Reports on any Technology Business Continuity Incidents

• BCCM & ERM Information Awareness

  • Promote awareness throughout Technology on BCM

  • Develop schedules for training / awareness for business partner associates.